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Customer service


Common questions:

Return of order
In order to return a product, it must be unused and in the same state as when you received it. All labels, inserts and labels should remain. You as a customer stand for the cost of a return.

Underwear (socks, panties, etc.), beauty products (make-up, eyelashes), hygiene items (toothbrushes / razor blades), backrests / corsets can not be exchanged or returned.


Return address:
You have 60 days to return the product to us based on the date you received your package. The product may not be used and any packaging / wrapping must be returned.

Mark the return with your order number. We do not have the option to receive the return type "Recommended letter", as this requires manual pickup with postal agents.

Return Address (Not Visiting Address):
Erik Dahlbergsgatan 30
115 32 Stockholm

Where is my order confirmation?
Answer: Check your spam, sometimes it will accidentally end up there!

When will my Klarna invoice come?
Answer: The Klarna invoice usually comes about 1-4 days before your order is delivered up to approximately 1 week after.

Do you have any type of shipping cost?
No, we offer worldwide free shipping for all of our products.

Contact us

We answer and resolve all types of questions that you as a customer have about our products and deliveries. We will return as soon as possible during weekdays. Always attach your order number. Mail: kundtjanst@sparnets.com

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